Our delivery is 2 to 5 working days from placing order. Fuel will be delivered by a nationwide distribution company using a vehicle with a tail lift. The pallet is then transported on a pallet truck to your property entrance, if your property entrance is suitable for the pallet truck to run on the driver will put pallet on your property. The pallet truck will only run on hard, level ground. Surfaces such as gravel, grass and other soft surfaces are not suitable. So the best we can offer is kerbside delivery only.
The driver is not responsible for handling any of the bags. From where the pallet is dropped will then be you’re responsible.
Please be sure that the lorry has access to the entrance to your property. If you can only be reached by narrow roads and sharp bends you must inform us when ordering when ordering fuel as we may need to make alternative arrangements. Please be aware that the delivery Lorries are generally 18 tonne vehicles. If you have any concerns about access please call our team (01507 466211).
If the delivery team cannot reach you for any reason you will be refunded.
Pallets will contain either 10 x 25kg, 20 x 25kg or 40 x 25kg sealed plastic bags. Mixed pallets of fuel can be supplies if required (please state when ordering). The pallets are non-returnable.
To use fuel that is not an approved smokeless fuel in smoke controlled areas is an offence.
Please contact your local authority for more information if you are unsure or contact us on 01507 466211 for enquires.