F.A.Q

Q. Do you deliver Nationwide?

A. Yes we deliver to all of the U.K Mainland, our nationwide deliveries are made using a nationwide distribution company.

Q. What size are the deliveries vehicles?

A. Deliveries are made using an 18 tonne lorry with a tail lift. (i.e Dustbin lorry size)

Q. How long before my delivery arrives?

A. Delivery will be within 2 to 5 working days from ordering.

Q. What time will my delivery arrive?

A. Deliveries are made at any time between 8.00am and 6.00pm.

Q. Why should I buy from an Approved Coal Merchant?

A. All Approved Coal Merchants have to follow a consumer charter and follow the coal trade code. We adhere to the following Rules:

Supply good quality coal and smokeless fuels correctly described

Ensure that packed fuels are marked with the maximum information

Ensure that employees have a basic knowledge of the retail coal trade

Supply suitable fuels for particular appliances.

Q. What is the best fuel my appliance?

A. This will depend on many different factors such as the appliance that you are burning it on and the amount of draught you get from your chimney. If you need any advice please do not hesitate to call us and we will be happy to help.